Find solutions to common issues and problems with HyperAnalysis.
Wallet Import Issues
Problem: "Invalid Private Key" Error
Possible Causes:
- Private key is incomplete or has extra characters
- Copied key includes spaces or line breaks
- Wrong format (some wallets export in different formats)
Solutions:
- Double-check the private key is exactly 64 characters (without 0x prefix)
- Remove any spaces, line breaks, or extra characters
- Try copying the key again from your wallet
- Use seed phrase import instead
Problem: Seed Phrase Not Working
Solutions:
- Verify you have the correct number of words (12, 15, 18, or 24)
- Check for typos in each word
- Ensure words are in the correct order
- Make sure you're using the seed phrase for the correct wallet
Connection & Data Issues
Problem: App Won't Load Data
Solutions:
- Check your internet connection
- Try switching between WiFi and mobile data
- Close and reopen the app
- Clear app cache (Android) or restart app (iOS)
- Update to the latest app version
Problem: Portfolio Data Not Updating
Solutions:
- Pull down to refresh the portfolio screen
- Check if your wallet is properly connected
- Verify your wallet has HyperLiquid positions
- Wait a few minutes for blockchain data to sync
App Performance Issues
Problem: App is Slow or Freezing
Solutions:
- Close other apps running in the background
- Restart your device
- Free up storage space on your device
- Update the app to the latest version
- Check if your device meets minimum requirements
Problem: App Crashes on Startup
Solutions:
- Force close and restart the app
- Restart your device
- Uninstall and reinstall the app
- Check for iOS/Android system updates
- Contact support if issue persists
Security & Account Issues
Problem: Can't Access Imported Wallet
Solutions:
- Try re-importing your wallet with the same credentials
- Check if you're using the correct private key/seed phrase
- Verify the wallet type selection matches your actual wallet
- Clear app data and start fresh (you'll need to re-import)
Problem: Biometric Login Not Working
Solutions:
- Check if biometrics are enabled in device settings
- Re-register your fingerprint/face in device settings
- Disable and re-enable biometric login in app settings
- Use passcode login as alternative
General Troubleshooting Steps
If you're experiencing any issues not covered above, try these general steps:
- Force close and restart the app
- Check your internet connection
- Update the app to the latest version
- Restart your device
- Clear app cache/data (Android) or reinstall (iOS)
- Check device storage and free up space if needed
- Verify your device meets minimum requirements
- Contact support if the issue persists
Still Need Help?
If none of these solutions work, please contact our support team with details about your issue.